Refund and Returns Policy

 

Refund and Returns Policy

Effective Date: 01-01-2023

Thank you for shopping with Neels Cosmopro Private Limited. We aim to ensure you are completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.

Returns

  1. Eligibility for Returns:

    • You have 7 calendar days to return an item from the date you received it.
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
    • Proof of purchase (receipt or order confirmation) is required to process any returns.

  2. Non-Returnable Items:

    • Certain items cannot be returned, including:
      • Opened or used cosmetic products.
      • Items purchased during clearance or sale events.
      • Gift cards or promotional items.

  3. How to Return Your Item:

    • To initiate a return, contact our support team:

    • Once approved, please ship your item to the following address:
      Neels Cosmopro Private Limited
      B-1546, Jambusar Road, Main Canal,
      Village Dabhasha, Taluko Dabhasa,
      Vadodara – 391440, Gujarat, India

    • Customers are responsible for return shipping costs. We recommend using a trackable shipping method as we are not liable for lost or damaged returns.

Refunds

  1. Processing Refunds:

    • Once we receive your item, we will inspect it and notify you of the status of your return.
    • If your return is approved, we will initiate a refund to your original payment method within 7-10 business days.

  2. Partial Refunds:

    • In certain circumstances, only partial refunds may be granted, such as:
      • Products returned with visible damage or missing parts not due to our error.
      • Returns initiated after the 7-day return window.

  3. Late or Missing Refunds:

    • If you have not received your refund within the expected time frame, please:
      • Check your bank account or contact your credit card provider.
      • If the issue persists, contact us at info@neelsgroup.com or call us at +91 96017 61999.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at support@neelsgroup.com or call us at +91 96017 61999.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

  • Email: info@neelsgroup.com | support@neelsgroup.com
  • Phone: +91 96017 61999
  • Address:
    Neels Cosmopro Private Limited
    B-1546, Jambusar Road, Main Canal,
    Village Dabhasha, Taluko Dabhasa,
    Vadodara – 391440, Gujarat, India
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